{"id":2368,"date":"2025-11-26T07:59:44","date_gmt":"2025-11-26T07:59:44","guid":{"rendered":"https:\/\/haddadscuba.com\/?page_id=2368"},"modified":"2025-11-29T09:12:08","modified_gmt":"2025-11-29T09:12:08","slug":"cancellation-replacement-policy","status":"publish","type":"page","link":"https:\/\/haddadscuba.com\/ar\/cancellation-replacement-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0644\u063a\u0627\u0621 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644"},"content":{"rendered":"
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We are committed to providing our guests with a safe, enjoyable, and well-organized experience. To ensure clarity and fairness for all participants, the following\u00a0Cancellation, Refund & Attendance Policy<\/strong>\u00a0applies to all bookings made through our website or any authorized third-party booking platform. By completing a booking, guests confirm that they have read, understood, and agreed to the terms outlined below.<\/p>

  1. Guest-Initiated Cancellations<\/strong><\/li><\/ol>

    1.1 Cancellation Window <\/strong><\/p>

    Guests may cancel their booking\u00a0up to 48 hours prior<\/strong>\u00a0to the scheduled trip departure time for a\u00a0full refund<\/strong>\u00a0of all fees paid. This includes the trip fee and any optional add-ons purchased at the time of booking.<\/p>

    1.2 Non-Refundable Period<\/strong><\/p>

    Cancellations made\u00a0within 48 hours<\/strong>\u00a0of the scheduled trip departure time are\u00a0strictly non-refundable<\/strong>, regardless of the reason for cancellation. This policy applies universally, including but not limited to emergencies, illness, travel delays, or changes in personal circumstances.<\/p>

    1.3 Method of Cancellation <\/strong><\/p>

    All cancellation requests must be submitted through:
    \u2022 The official booking platform used to complete the reservation
    \u2022 Our customer service email
    \u2022 Any designated contact form on our website<\/p>

    The\u00a0timestamp<\/strong>\u00a0of the request received in our system shall be considered the official cancellation time.<\/p>

    1.4 Confirmation of Cancellation<\/strong><\/p>

    It is the responsibility of the guest to ensure they receive written confirmation that their cancellation has been processed. A refund is not considered approved until a confirmation email has been issued.<\/p>

    1. Late Arrival & No-Show Policy<\/strong><\/li><\/ol>

      2.1 Required Arrival Time <\/strong><\/p>

      Guests are expected to arrive at the designated meeting point\u00a0on or before the confirmed meeting time<\/strong>\u00a0stated in their booking confirmation, itinerary, or reminder messages.<\/p>

      2.2 Grace Period <\/strong><\/p>

      A maximum grace period of\u00a015 minutes<\/strong>\u00a0will be provided. After this window, the trip will proceed as scheduled.<\/p>

      2.3 No-Show Classification <\/strong><\/p>

      Failure to arrive within the grace period will result in the booking being classified as a\u00a0No-Show<\/strong>.
      \u2022 No-Show bookings are\u00a0not eligible<\/strong>\u00a0for any refund, partial refund, credit, or rescheduling.
      \u2022 The operator bears no responsibility for traffic delays, transportation issues, parking challenges, or personal miscalculations of travel time.<\/p>

      2.4 Impact on Group Departures<\/strong><\/p>

      For group departures, late arrivals may disrupt the schedule and pose safety concerns. As a result, trips must depart on time, and the guide or captain cannot delay departure for late guests.<\/p>

      1. Operator-Initiated Cancellations<\/strong><\/li><\/ol>

        3.1 Reasons for Cancellation<\/strong><\/p>

        We reserve the right to cancel or postpone a trip if conditions are deemed unsafe or unsuitable. Reasons may include, but are not limited to:
        \u2022 Severe weather
        \u2022 Hazardous sea conditions
        \u2022 Mechanical or operational issues
        \u2022 Safety concerns
        \u2022 Government restrictions or port authority advisories<\/p>

        3.2 Guest Options <\/strong>If the operator cancels a trip for any of the above reasons, guests will be offered:
        \u2022 A\u00a0full refund<\/strong>\u00a0of all fees paid, OR
        \u2022 The option to\u00a0reschedule<\/strong>\u00a0for another available date and time.<\/p>

        3.3 Exclusions of Liability <\/strong><\/p>

        While refunds for the trip cost will be provided, the operator is\u00a0not liable<\/strong>\u00a0for any additional expenses incurred due to cancellation, such as:
        \u2022 Transportation costs
        \u2022 Accommodation expenses
        \u2022 Loss of income or business
        \u2022 Any other indirect or consequential losses<\/p>

        3.4 Communication of Cancellations <\/strong><\/p>

        Guests will be notified via email, SMS, or phone call as soon as reasonably possible if a cancellation is required due to safety or operational factors.<\/p>

        1. Booking Modifications & Special Requests<\/strong><\/li><\/ol>

          4.1 Modification Requests<\/strong>\u00a0<\/p>

          Requests to modify a booking \u2014 including changes to dates, guest names, or other trip details \u2014 must be submitted more than 48 hours prior<\/strong>\u00a0to the scheduled trip.<\/p>

          4.2 Approval of Changes <\/strong><\/p>

          Modifications are subject to availability and are not guaranteed. We reserve the right to deny modification requests for operational, scheduling, or capacity reasons.<\/p>

          4.3 Additional Fees <\/strong><\/p>

          Certain modifications may incur administrative fees, depending on the nature of the change and partner platform policies.<\/p>

          1. Guest Responsibilities & Conduct<\/strong><\/li><\/ol>

            5.1 Adherence to Safety Guidelines <\/strong><\/p>

            Guests are required to follow all instructions provided by the crew and guides for their safety and the safety of others. Failure to comply may result in removal from the activity without refund.<\/p>

            5.2 Health & Fitness Requirements <\/strong><\/p>

            Guests should ensure they are physically capable of participating in the activity. Those with medical conditions, mobility issues, or special requirements are encouraged to notify us in advance.<\/p>

            5.3 Accurate Personal Information <\/strong><\/p>

            All guests must provide accurate personal details (including emergency contact information). The operator is not responsible for issues arising from incorrect or incomplete information.<\/p>

            1. Weather, Environmental, and External Conditions<\/strong><\/li><\/ol>

              Marine and outdoor activities are subject to environmental conditions that may change rapidly. While we strive to operate as scheduled, guests acknowledge that:
              \u2022 Itineraries may be adjusted for safety.
              \u2022 Wildlife sightings or environmental conditions cannot be guaranteed.
              \u2022 Weather forecasts are not always accurate, and on-site assessments take priority.<\/p>

              1. Acceptance of Terms<\/strong><\/li><\/ol>

                By completing a booking through our website or any authorized third-party platform, guests acknowledge and agree to:
                \u2022 All terms outlined in this Cancellation, Refund & Attendance Policy
                \u2022 Any additional safety, operational, or legal guidelines provided before or during the activity
                \u2022 The assumption of risks inherent in marine and outdoor activities<\/p>

                1. Governing Law & Policy Updates<\/strong><\/li><\/ol>

                  8.1 Governing Law<\/strong><\/p>

                  This policy is governed by the laws and regulations of the jurisdiction in which the operator is registered and operates.<\/p>

                  8.2 Right to Amend<\/strong><\/p>

                  We reserve the right to amend or update this policy at any time. Updates will apply to bookings made\u00a0after<\/strong>\u00a0the date of amendment. The latest version will always be published on our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  We are committed to providing our guests with a safe, enjoyable, and well-organized experience. To ensure clarity and fairness for all participants, the following\u00a0Cancellation, Refund & Attendance Policy\u00a0applies to all bookings made through our website or any authorized third-party booking platform. By completing a booking, guests confirm that they have read, understood, and agreed to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_lightning_design_setting":{"layout":"default"},"footnotes":""},"class_list":["post-2368","page","type-page","status-publish","hentry"],"yoast_head":"\nCancellation & Replacement Policy - Al-Haddad Scuba<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haddadscuba.com\/ar\/cancellation-replacement-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation & Replacement Policy - Al-Haddad Scuba\" \/>\n<meta property=\"og:description\" content=\"We are committed to providing our guests with a safe, enjoyable, and well-organized experience. 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